course: fraud awareness training
for general staff & business support

Audience: Admin staff, receptionists, legal secretaries, IT, finance, and other non-legal personnel
Duration: 1.5 hours (90 minutes)

Learning Outcomes

By the end of this course, delegates will:

Understand what fraud is and why law firms are at risk
Recognise common types of fraud and how they occur
Be able to identify red flags in daily work
Know how to respond and report concerns correctly
Understand their role in protecting the firm and its client

Course Breakdown

Part 1. Welcome & Context (10 mins)

Introductions
What is fraud? Simple definition
Why legal firms are a common target
The role of general staff in fraud prevention

Part 2. Types of Fraud You Might Encounter (20 mins)

Scenarios-based explanations:

Fake client emails or calls asking for bank details
Invoice fraud or payment redirection scams
Internal fraud – someone abusing systems or taking funds
Cyber fraud: phishing emails and fake websites
Fraudulent courier or delivery scams

Activity: Spot-the-fraud – read out real examples and discuss in pairs/groups

Part 3. Warning Signs & Red Flags (20 mins)

What to watch for:

Strange or rushed client instructions
Last-minute changes to payment details
Emails with poor grammar, odd formatting, or strange links
Pressure to bypass normal procedures
Staff who won’t take holidays or work unusually

Visual examples: phishing emails and invoices

Part 4. What to Do If You Spot Something (20 mins)

Don’t panic: What not to do
Who to speak to – your Manager, Compliance, MLRO
Why it’s important to report concerns quickly
Keeping good records
What happens after you report something

Simple handout: “If you suspect fraud: 5 steps” our Go-To Guide

Part 5. How the Firm Protects You and Itself (10 mins)

Policies and checks already in place
Your role in following procedures
Why “just following the rules” helps stop fraud
Cybersecurity basics (strong passwords, don’t click suspicious links)

Part 6. Wrap-Up & Questions (10 mins)

Recap key messages
Questions and answers
Optional knowledge check or quick quiz…Menti

Included Materials

Red flag summary sheet
Step-by-step fraud response handout
Sample phishing email examples
Feedback form

Get in touch about our 'Fraud Awareness Training' course for General Staff and Business Support

For more information about our Fraud Prevention Services, or to book or find out more about this course, contact our experts today.

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Testimonial from Streathers Solicitors

"We have worked with Teal for several years. They have provided us with AML training and also helped us put together our firm-wide AML risk assessment and our updated AML policy, along with assisting us with various issues as and when they arose. We have always found them to be very helpful, friendly, responsive and knowledgeable, and are happy to recommend them."

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Testimonial from Streathers Solicitors

"We have had a relationship with Teal for a number of years and they have provided a valuable resource to our compliance team. Teal combine the delivery of a personal and friendly service with city level expertise."

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